Messages
As an organisation, you have a lot of different daily operational activities related to third-party risk management. To keep track of all those different activities and keep each other informed, the 3rdRisk platform comes with an internal integrated message module.
Key characteristics of the Message module
- Message real-time internally on a specific risk, third-party, contract and more!
- Forget e-mail or undocumented telephone calls; streamline and record all operational communication activities on the same platform.
- Create one single source of truth - with all operational activities and the audit log
- Keep a historical overview for your auditors and use it e.g. future contractual negotiation purposes.
Modules with messaging functionality
The messaging functionality is generic and fully integrated within the different platform modules:
| 3rdRisk module | How to open messages |
| Requirements | Click on the title of a requirement |
| Third-party catalogue | Click on the name of a third-party |
| Third-party contracts | Click on an individual contract name - not the third-party name (top row) |
| Risk register | Click on the title of the risk |
| Incident register | Click on the title of the incident |
| Assessments | Click on the assessment title (second row) - not the third-party name (first row) |
| Questionnaire library | Click on the title of the assessment |
Screen layout
The message screen is a side-pane (on the right) that automatically opens and closes. It consists of different standardised elements (the red numbers), which are enriched with different types of contextual information per module (yellow numbers):
- This is the title of the element (e.g. requirement name, contract name, risk title, incident title)
- Responsible colleague for the selected element. This differs per module:
| 3rdRisk module | Listed role |
| Requirements | Requirement manager |
| Third-party catalogue | Third-party manager |
| Third-party contracts | Contract manager |
| Risk register | Risk owner |
| Incident register | Incident owner |
| Assessments | Assessment creator |
| Questionnaire library | Template creator/colleague that added it from the 3rdRisk store |
3. This is the risk qualification. This is not applicable for all modules:
| 3rdRisk module | Risk qualification |
| Requirements | N/A |
| Third-party catalogue | This is derived from the risk profile value on a third-party record |
| Third-party contracts | This is derived from the risk profile value on a third-party contract |
| Risk register | This is derived from the risk score value on a risk record |
| Incident register | This is derived from the incident classification value on a risk record |
| Assessments | N/A |
| Questionnaire library | N/A |
4. The message channel. Messages are posted with the profile picture of the author and a timestamp (UTC+1)
5. The entry field for typing a new message and next to it, the > button, to post your message.
Mentions
With the @-sign, you can tag a specific colleague. The platform will auto-suggest users based on your initial input when you start typing after the @:
When you @-mention a colleague in a chat, that person will automatically get a notification via e-mail:
Attention points:
- You can only mention accounts that are activated and have an active status within your user table
- It is an internal message system, so you can only securely chat with known colleagues
Message retention
All messages posted within the different channels are automatically saved and stored on the element level. It is a repository of all related historical communications, actions and agreements, which you can always browse, without any retention period or sizes, as long you have an active subscription.
Known module limitations
- There is no search functionality to crawl historic messages easily.
- You cannot yet share files or movie clips with a message.
- Editing or deleting a message is not yet possible.